A computer is a vital piece of equipment in the field until something goes wrong—then it’s a liability. C6I provides individualized help desk needs ranging from Tier I through Tier IV service with remote repair available. These services are available worldwide and the company’s best practices are based on guidance from the Information Technology Infrastructure Library (ITIL v3). C6I’s processes create streamlined and repeatable results that exceed escalation matrix requirements. In addition, response times are reduced from 72 hours to 24 hours, and many resolutions are achieved as first-time fixes.
C6I establishes baseline computers with installations utilizing the Army Gold Disk Master to help identify security holes while making configuration control changes for specialized applications, increased network performance, and reduced packet loss. The result is increased customer satisfaction through network upgrades and system virtualization.
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